Shipping policy

VALENNOR — SHIPPING POLICY

Last updated: 2026

At Valennor, we aim to provide a reliable and transparent delivery experience. This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are processed within 1–3 business days after payment has been received.
Processing times do not include weekends or public holidays.

During periods of high demand, processing times may be slightly extended. If there is a significant delay in dispatching your order, we will contact you by email.

Estimated Delivery Times

Netherlands: 3–7 business days
European Union: 4–10 business days
United Kingdom: 5–12 business days
Rest of World: 7–15 business days

Delivery times are estimates and may vary depending on the destination, carrier delays, or customs processing.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking updates may take 24–48 hours to appear after dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the weight of your order.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer.

Delivery Issues

If your order is delayed, lost in transit, or arrives damaged, please contact us at Support@valennor.com.
Our team will review the shipment status and assist you in resolving the issue with the carrier where necessary.