Refund policy
VALENNOR — RETURN & REFUND POLICY
Last updated: 2026
At Valennor, we want you to shop with confidence. If you are not satisfied with your order, you may request a return under the conditions below.
Return Period
You may request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.
Return Conditions
To be eligible for a return, items must be:
• Unworn and unused
• In original condition
• With all original tags attached
• In the original packaging
Items showing signs of wear, washing, or damage may not be eligible for a refund.
How to Start a Return
To request a return, please contact us at:
Please include:
• Your order number
• Your full name
• The reason for your return
If your return is approved, we will provide instructions for sending the item back.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping costs are non-refundable.
Refunds
Once your return has been received and inspected, we will notify you of the status of your refund.
Approved refunds are processed within 3–7 business days and will be issued to the original payment method.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos of the item and packaging. We will review the issue and provide a suitable resolution.
Delivery Issues
If your package is marked as delivered but you have not received it, please contact us. We will review the shipment status and assist where possible.
Contact
For questions regarding returns or refunds, please contact:
Valennor
Email: Support@valennor.com
Phone: +31 6 40598785